In the context of Scenario 1, the controls suggested by Henry, such as training personnel on the use of the application and conducting awareness sessions on protecting customers' personal data, fall under the category of "Administrative" controls. Administrative controls are policies, procedures, guidelines, and training programs designed to manage the human factors of information security. These controls are aimed at reducing the risks associated with human behavior, such as lack of awareness or improper handling of sensitive data, and are distinct from "Technical" controls (like firewalls or encryption) and "Managerial" controls (which include risk management strategies and governance frameworks).
Reference:
ISO/IEC 27005:2018, Annex A, "Controls and Safeguards," which mentions the importance of administrative controls, such as awareness training and the development of policies, to mitigate identified risks.
ISO/IEC 27001:2013, Annex A, Control A.7.2.2, "Information security awareness, education, and training," which directly relates to administrative controls for personnel security.