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Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001. Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware. One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the last paragraph of scenario 6, which principles of an effective communication strategy did Colin NOT follow?
Correct Answer: C
According to ISO/IEC 27001 : 2022 Lead Implementer, an effective communication strategy should follow some principles, such as transparency, credibility, appropriateness, clarity, responsiveness, and consistency. These principles help to ensure that the communication is relevant, accurate, understandable, timely, and coherent. Based on the last paragraph of scenario 6, it seems that Colin did not follow the principles of appropriateness and clarity. Appropriateness means that the communication should be tailored to the needs, expectations, and level of understanding of the audience. Clarity means that the communication should be simple, concise, and precise, avoiding ambiguity and jargon. However, Colin explained the information security issues in a too technical manner, which made Lisa confused and unable to comprehend the session. Therefore, Colin should have adapted his communication style and content to suit the HR personnel, who may not have the same technical background as him. Reference: ISO/IEC 27001 : 2022 Lead Implementer Study guide and documents, section 7.4 Communication ISO/IEC 27001 : 2022 Lead Implementer Info Kit, page 12, Information security communication 1, ISO 27001 Communication Plan - How to create a good one 2, ISO 27001 Clause 7.4 - Ultimate Certification Guide