Which quality management principle does an organization fulfill when it assesses risks, consequences, and impacts before taking action?
Correct Answer: C
Comprehensive and Detailed In-Depth Explanation:
One of the seven quality management principles in ISO 9001:2015 is Improvement, which emphasizes continual enhancement of processes, products, and services.
Clause 10.3 (Continual Improvement) states that organizations must continuously assess risks, consequences, and impacts to improve their QMS.
* Risk-based thinking (Clause 0.3.3) supports improvement by identifying and mitigating risks before they affect performance.
* Clause 6.1 (Actions to Address Risks and Opportunities) requires organizations to take a proactive approach, ensuring long-term success.
Other options do not fully align with the question:
* Process approach (A) focuses on managing interrelated activities.
* Leadership (B) ensures commitment but does not directly address risk assessment.
* Relationship management (D) deals with interested parties, not risk mitigation.
Reference:
ISO 9001:2015, Clause 10.3 - Continual Improvement
ISO 9001:2015, Clause 6.1 - Actions to Address Risks and Opportunities
ISO 9001:2015, Clause 0.3.3 - Risk-Based Thinking