Explanation/Reference:
Explanation:
Oracle Configuration Manager is used to personalize the support experience by collecting configuration information and uploading it to the Oracle repository.
When customer configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service to the customers. For example, when a customer logs a service request, he can associate the configuration data directly with that service request (C). The customer support representative can then view the list of systems associated with the customer and solve problems accordingly.
Some of the benefits of using Oracle Configuration Manager are as follows:
/Reduces time for resolution of support issues (E)
/Providespro-active problem avoidance (B)
/Improves access to best practices and the Oracle knowledge base
/Improves understanding of customer's business needs and provides consistent responses and services