A company has many anonymous shoppers who pay for orders with split payments. In their prior system, they ran Into issues when one of the payment methods failed and the order was in a pending state waiting for the rest of the payment. In those cases, the shoppers could not retrieve the orders when they returned to the site because they did not have access to the order number.
The company plans to configure Commerce Cloud to avoid this situation where the anonymous shopper does not know the order ID.
What step can the company take in Commerce Cloud to avoid this happening?