1Z0-1037-20 Exam Dumps | Which two statements are true about response requirements for incidents? (Choose two.)

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Which two statements are true about response requirements for incidents? (Choose two.)

A. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

B. Custom response requirements are based on the level of service being provided.

C. Holidays have to be defined before creating response requirements.

D. Default response requirements for an interface cannot be modified.

Correct Answer: A,B

Explanation
To define an SLA:

Picture 2
4. Confirm that the Response Requirement Settings display as:

Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032

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