Oracle Platinum Services provides patching features for the full software stack, which includes operating systems, virtualization, storage software and firmware, and databases. This service is typically performed up to twice per year, allowing customers to schedule the patching at their convenience. The patching is usually done to keep the software and firmware up-to-date and to fix any known security vulnerabilities. It's important to note that patching services are not done automatically during business hours, customer's involvement and schedule is needed, and the rolling and complete downtime approaches are options to minimize the impact on the system during patching.
The correct statement about the patching features provided in Platinum Services is that patching services are available for the full software stack up to twice per year. Oracle Platinum Service covers Exadata storage software and firmware patching, and customers must also perform the database patching. The rolling and complete down time approaches are two options for patching, and patching should be scheduled for times when the system is not being heavily used. Patching is not done automatically during business hours. This is covered in section 4.13 of the Oracle Exadata Database Machine X9M Implementation Essentials Official Text Book and Resources [1].
[1] https://docs.oracle.com/en/engineered-systems/exadata-database-machine/x9m/exad-implementing-database-machine-x9m.pdf Search results: [1] Oracle Exadata Storage Server Patching [1][2]. Oracle Exadata Storage Server patching is performed by a team of Oracle engineers [3][2], and includes the latest Oracle... [2] Patching and Upgrades. Oracle Database Machine provides automated patching and upgrades for the full Exadata software stack, up to twice a year, with... [3] Virtualized Exadata. Oracle Database Machine X9M-2 comes with a choice of two patching approaches to accommodate different customer needs: Rolling... [4] Jan 10, 2017 ... Exadata Patching Process. Oracle Exadata Storage Server patching is performed by a team of Oracle engineers [3][2], and includes the latest...