SLAs are Oracle's commitments to specific aspects of OCI services, measured over a calendar month and expressed as monthly uptime percentages or monthly performance rates. Oracle is committed to providing the best-in-class service levels and believes that SLAs are key performance indicators for customers of cloud providers. Each OCI service has its own definition of service level. OCI offers competitive SLAs for more than 50 PaaS and IaaS public cloud services4 SLAs are defined as a number of nines for a month and a percentage credit. For example, Oracle NoSQL Database Cloud Service offers an availability SLA of 99.995%. If the monthly uptime percentage falls below 99.995%, but is equal to or greater than 99%, then the customer is eligible for a 10% credit for their spend for that service; if the monthly uptime percentage falls below 99%, but is equal to or greater than 95%, then the customer is eligible for a 25% credit; if the monthly uptime percentage falls below 95%, then the customer is eligible for a 100% credit4 SLAs are financially backed commitments to provide a minimum level of service to customers. If Oracle does not meet an SLA commitment in any given month during your subscription term (for example if your monthly uptime percentage falls below the specified threshold), then you may be eligible for a credit toward your future consumption of that service (for example 10%, 25%, or 100% depending on the severity of the breach). To receive this credit you must submit a claim within 30 days after the end of that month with supporting evidence as specified in the SLA policy document (for example screenshots or log files)4