1Z0-1038-21 Exam Dumps | A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds

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Oracle.1Z0-1038-21.v2022-05-26.q33
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Question 10/33

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

B. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

C. The profile to which the agent is assigned does not have the Interface Access checkbox selected.

D. The profile to which the agent is assigned does not have the incident workspace assigned.

E. The profile to which the agent is assigned does not have a navigation set assigned.

Correct Answer: C

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