1Z0-1003-21 Exam Dumps | A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

<< Prev Question Next Question >>

Question 41/49

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

A. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

B. Routing will notassign that activity to John Smith due to a soft skills mismatch.

C. Routing will not assign that activity to John Smith due to a work skills mismatch.

D. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

Question 41/49

LEAVE A REPLY

Download PDF File