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Which tool is used to identify, explore, and display the possible causes of a specific problem or condition?
Correct Answer: A
A fishbone diagram, also known as an Ishikawa or cause-and-effect diagram, helps teams systematically identify potential causes of a problem. It visually organizes possible contributing factors to facilitate root cause analysis. References: NAHQ Body of Knowledge: Performance and Process Improvement NAHQ CPHQ Exam Preparation Materials: Root Cause Analysis Tools