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Question 80/98
A company creates a bot by using Power Virtual Agents.
The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request.
You need to configure the bot for the unrecognized information from the customer.
Which feature should you use?
The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request.
You need to configure the bot for the unrecognized information from the customer.
Which feature should you use?
Correct Answer: B
A Fallback topic is a type of topic in Power Virtual Agents that is used when the bot is unable to understand the customer's request. When a Fallback topic is triggered, it takes over the conversation and presents the customer with a set of options or a message that allows them to get the help they need. This can include options such as requesting to speak with an agent, providing feedback, or getting more information about the bot's capabilities. Fallback topic can be configured to automatically transfer the customer to an agent.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/create-bot/fallback
https://docs.microsoft.com/en-us/power-virtual-agents/create-bot/bot-topics
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/create-bot/fallback
https://docs.microsoft.com/en-us/power-virtual-agents/create-bot/bot-topics
- Question List (98q)
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