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You work in a customer service organization. Sometimes, when a new record is created, a customer service representative must capture additional data. When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data. You need to identify which process type you must use to capture the data. What should you identify?
Correct Answer: D
Explanation/Reference: By default, CRM supports creating records from the following activities, also called source types in the context of record creation and update rules: Email Social activity Task Phone call Appointment Service activity Custom activity References: https://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-rules-to- automatically-create-or-update-records-in-crm.aspx
