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Question 60/61
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.
What should you create?
The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.
What should you create?
Correct Answer: C
Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components
- Question List (61q)
- Question 1: You are evaluating Dynamics 365 Sales as a potential replace...
- Question 2: A company calibrates and services medical equipment for cust...
- Question 3: A company uses Dynamics 365 Field Service. You create a work...
- Question 4: A company allows customers to submit cases through its websi...
- Question 5: Dynamics 365 Customer Service has the following requirements...
- Question 6: A company uses Dynamics 365 Sales. You disqualify a lead. On...
- Question 7: You are a sales representative for a company that sells furn...
- Question 8: A company uses Dynamics 365 Sales. You need to analyze accou...
- Question 9: A company uses Dynamics 365 Customer Service. The company on...
- Question 10: A company uses Dynamics 365 Sales. The company must use Expo...
- Question 11: Which features are available in Dynamics 365 Marketing? For ...
- Question 12: A customer plans to use knowledge articles to share informat...
- Question 13: A heating and cooling company uses many disparate systems to...
- Question 14: A company uses lead scoring models with Dynamics 365 Custome...
- Question 15: You are investigating the reporting capabilities for Dynamic...
- Question 16: A company plans to implement Dynamics 365 Customer Service. ...
- Question 17: A company maintains a group of commercial buildings. The com...
- Question 18: A company that services air-conditioning equipment is implem...
- Question 19: A company organizes and runs conferences and other events. T...
- Question 20: A service company is planning to implement a new system. You...
- Question 21: An air conditioning company uses Dynamics 365 Field Service....
- Question 22: A company uses Dynamics 365 Field Service. The company uses ...
- Question 23: You are a sales manager working for a paper manufacturer. Yo...
- Question 24: A customer purchases Microsoft 365 and Dynamics 365 Sales. F...
- Question 25: An air-conditioning repair company uses Dynamics 365 Field S...
- Question 26: A company uses Dynamics 365 Sales. The company creates sales...
- Question 27: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 28: A company implements Dynamics 365 Sales. You need to recomme...
- Question 29: For each of the following statements, select Yes if the stat...
- Question 30: A company sells and services commercial refrigeration equipm...
- Question 31: You use Dynamics 365 Customer Service. You plan to configure...
- Question 32: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 33: A company is implementing Dynamics 365 Customer Service. You...
- Question 34: A company is implementing Dynamics 365 Customer Service. The...
- Question 35: A company uses Dynamics 365 Sales. You need to create a fore...
- Question 36: A company integrates LinkedIn Campaign Manager with Dynamics...
- Question 37: A company uses Dynamics 365 Sales. The company plans to use ...
- Question 38: You are a consultant working with a company that sells sport...
- Question 39: A company provides roadside assistance for disabled automobi...
- Question 40: A company uses Dynamics 365 Sales with out-of-the-box forms....
- Question 41: Which two components are included in Dynamics 365 Marketing?...
- Question 42: A manufacturing company plans to implement Dynamics 365 Fiel...
- Question 43: A company plans to implement Dynamics 365 Field Service. For...
- Question 44: A company plans to implement Dynamics 365 Sales. Which two o...
- Question 45: Your company uses Dynamics 365 Sales. You need to prepare an...
- Question 46: A company plans to synchronize LinkedIn Campaign Manager wit...
- Question 47: A company is working with a potential customer on a multi-ye...
- Question 48: A company provides mobile catering services for corporate an...
- Question 49: You attend a tradeshow. A fellow attendee suggests that you ...
- Question 50: A company uses Dynamics 365 Sales. The following groups of u...
- Question 51: A customer purchases Microsoft 365 and Dynamics 365 Sales. F...
- Question 52: A company plans to implement Omnichannel for Customer Servic...
- Question 53: A company uses Dynamics 365 Marketing. The company wants an ...
- Question 54: A company uses Dynamics 365 Field Service. The company plans...
- Question 55: You plan to use Dynamics 365 Customer Voice to gather custom...
- Question 56: You work for a job placement agency that uses Dynamics 365 P...
- Question 57: A company uses social media for marketing. The company wants...
- Question 58: A company plans to replace its existing marketing software w...
- Question 59: You are the resource manager for an electrical contractor th...
- Question 60: A company plans to implement Dynamics 365 Customer Service. ...
- Question 61: You are designing reports for a pharmacy. The pharmacy uses ...
