MB-240 Exam Dumps | As a new start-up field services company, you are looking to streamline your customer service process

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Microsoft.MB-240.v2026-01-14.q97
Question 35

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Question 35/97

As a new start-up field services company, you are looking to streamline your customer service process toprovide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer servicemanagement processes.
You need to ensure that the cases that the customer service team createscan be quickly and efficientlyconverted to work orders (that will minimize the need to add additional information to the work orders) usingthe out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to awork order?

A. Incident Type

B. Resources

C. Work Order Types

D. Booking Rules

Correct Answer: A

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