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Explanation:
You can submit support request tickets in the following plans: Premier, Professional Direct, Standard, Developer, and Basic.
Note: You can open a Technical Support: Premier, Professional Direct, Standard, and Developer.
Note: Basic plan only cannot create Technical Support.
The question is asking about Support Requests and not Technical Support or Who can open cases. And the support plans article says:
Scope -> Available to all Microsoft Azure accounts. That is including Basic.
References:
https://azure.microsoft.com/en-us/support/plans/
https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request