AI-900 Exam Dumps | Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete

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Question 98/124

Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. a telephone answering service that has a pre-recorder message

B. a chatbot that provides users with the ability to find answers on a website by themselves

C. telephone voice menus to reduce the load on human resources

D. a service that creates frequently asked questions (FAQ) documents by crawling public websites

Correct Answer: B,C

B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.
C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy.
Reference:
https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview
https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot

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