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Question 27/37
You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
