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You have detailed reports on the following Microsoft SAM Optimization Model (SOM) key competencies: * Accuracy of Inventory * Acquisition Process * Deployment Process * Hardware and Software Inventory * License Entitlement Records * Operations Management Interfaces * SAM Improvement Plan * SAM Throughout Organization You need to determine if the organization has progressed to the next SOM maturity level. Which two additional key competences should you include in the assessment reports? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Correct Answer: C,D
Explanation The ISO 19770-1 Category SAM Lifecycle Process Interfaces includes Retirement Process with the Competency questions: What percentage of retired hardware assets are tracked in a way to enable the software on them to be reused? The ISO 19770-1 Category SAM Verification Processes includes Periodic Evaluation with the Competency questions: How often do you reconcile software deployments (usage) to software entitlements (purchases) Software entitlements are software licenses owned or previously acquired. References: SAM Optimization brochure direct to customer us, page 4 http://download.microsoft.com/download/3/5/4/354b34f9-320c-42f1-b56d-ce4282ddb796/ sam_optimization_brochure_direct-to-customer_us.pdf