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You have an Office 365 subscription.
Several users report that they fail to connect to Microsoft Skype for Business Online by using the Skype for Business 2016 client.
You verify that you can connect to Skype for Business Online successfully from your computer.
You need to identify what prevents the users from connecting to Skype for Business Online.
Solution: You use the Microsoft Support and Recovery Assistant for Office 365.
Does this meet the goal?