Benchmarking is the structured process of setting a reference standard (internal or external) and comparing an organization's processes, outputs, or outcomes against that standard to identify performance gaps and opportunities for improvement. In CHFM practice, benchmarking supports administrative decision-making for staffing, service levels, utility performance, and cost metrics by aligning results to recognized peer or industry standards.
References:
American Hospital Association (AHA), CHFM Candidate Handbook - Administration domain (performance measurement and benchmarking concepts).
ASHE/AHA study resources - Benchmarking methods for healthcare facilities operations.