ITIL-4-Transition Exam Dumps | A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider

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Question 24/29

A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

A. Service level management

B. Service interaction method

C. Benefits dependency network

D. Omnichannel management

Correct Answer: D

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