ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps | An organization is moving from a process-based approach to a value-stream based approach for managing

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Question 14

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Question 14/20

An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

B. Identify the activities which could be improved by the use of automation

C. Understand which steps contribute least to the support of the service

D. Understand the situations in which incidents and service requests will be initiated

Correct Answer: D

Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.

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