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Question 6/52
Which describes an unresolved problem which has been already analysed?
Correct Answer: C
A known error is a problem that has been analysed but not resolved1. This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2. A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 8.
- Question List (52q)
- Question 1: Which is an example of a service request?...
- Question 2: Which practice has a purpose that includes managing authenti...
- Question 3: Which of the following includes configuring components and a...
- Question 4: Which service value chain activity relates with buying new p...
- Question 5: Which of the following statements about change authorization...
- Question 6: Which describes an unresolved problem which has been already...
- Question 7: Which ITIL 4 practice is primarily focused on supporting dec...
- Question 8: Which TWO BEST describe the guiding principles? * Short term...
- Question 9: Which of the following practices suggests that organizations...
- Question 10: Which service value chain activity deals with the purchase o...
- Question 11: Identify the Missing word(s) in the following sentence A(n) ...
- Question 12: What is MOST LIKELY to be handled as a service request?...
- Question 13: In ITIL 4, what is the official purpose of the "improve" val...
- Question 14: Which is described by the 'organizations and people' dimensi...
- Question 15: Which practice handles all pre-defined user-initiated servic...
- Question 16: What is a user?
- Question 17: Which is an input to the service value system?...
- Question 18: What is used as a tool to help define and measure performanc...
- Question 19: Which organization delivers output or outcomes of a service?...
- Question 20: Which activity is NOT recommended by the start where you are...
- Question 21: When working on an improvement iteration, which concept help...
- Question 22: Identity the missing word in the following sentence The purp...
- Question 23: What is defined as "any component that needs to be managed i...
- Question 24: When using the 'continual improvement model, which informati...
- Question 25: What is the definition of service management?...
- Question 26: Which practice requires focus and effort to engage and liste...
- Question 27: Which value chain activity is concerned with the availabilit...
- Question 28: Which is the FIRST action when optimizing a service?...
- Question 29: Which of the following terms is more suitable to describe th...
- Question 30: Which of the following is the MOST important for effective i...
- Question 31: Which statement about the inputs and outputs of the value ch...
- Question 32: Which is the definition of an IT asset?...
- Question 33: Which is the MOST LIKELY way of resolving major incidents?...
- Question 34: Which BEST describe the focus of the 'think and work holisti...
- Question 35: Which step of the 'continual improvement model' defines meas...
- Question 36: What are the KEY stakeholder groups mat service providers sh...
- Question 37: Which practice has a purpose that involves creating closer, ...
- Question 38: A user wants to know how to create a report, so they come in...
- Question 39: What is the definition of "service management"?...
- Question 40: Which phase of problem management includes the regular re-as...
- Question 41: What ensures that service providers and service consumers co...
- Question 42: Which statement about emergency changes is CORRECT?...
- Question 43: Which practice ensures that a variety of access channels are...
- Question 44: Which ITIL concept helps an organization to make good decisi...
- Question 45: Which statement about a 'continual improvement register (CIR...
- 1 commentQuestion 46: Identify the missing word in the following sentence. The pur...
- Question 47: What type of change is often used for resolving incidents or...
- Question 48: Which practice conducts reviews to validate that services ar...
- Question 49: Which is a description of service provision?...
- Question 50: What is including in the purpose of the relationship managem...
- Question 51: Which role would is MOST SUITABLE for someone with experienc...
- Question 52: Which is part of the value proposition of a service?...
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