Mark works as a security manager for SoftTech Inc. He is performing a security awareness program. To be successful in performing the awareness program, he should take into account the needs and current levels of training and understanding of the employees and audience. There are five key ways, which Mark should keep in mind while performing this activity. Current level of computer usage What the audience really wants to learn How receptive the audience is to the security program How to gain acceptance Who might be a possible ally Which of the following activities is performed in this security awareness process?