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Which of the following is the PRIMARY role of key performance indicators (KPIs) in supporting business process effectiveness?
Correct Answer: A
The primary role of key performance indicators (KPIs) in supporting business process effectiveness is to enable conclusions about the performance of the processes and target variances for follow-up analysis. KPIs are measurable values that demonstrate how effectively an organization is achieving its key objectives. KPIs can help to monitor and evaluate the performance, quality, and efficiency of the business processes. KPIs can also help to identify areas for improvement and benchmark against best practices or industry standards. KPIs can also provide feedback and guidance for decision making and corrective actions. References: * CISA Review Manual (Digital Version), Chapter 1, Section 1.3.21 * CISA Online Review Course, Domain 5, Module 2, Lesson 22