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A global organization has noticed a significant decrease in the return on IT investments in a particular region. To enhance project governance in this region, the CEO should FIRST
Correct Answer: D
Understanding the root causeis the essential first step. The CEO shouldwork with regional leadershipto gather context before applying solutions or imposing changes. This collaborative approach ensures that corrective actions are informed, targeted, and not based on assumptions. Other steps like reviewing business cases or revising benefits calculations may follow, butdiagnosis must come before treatment. Reference: CGEIT Review Manual: Domain 3 - Benefits Realization COBIT 2019: EDM04 (Ensure Resource Optimization).