According to AAISM governance principles, when AI functionality is added to existing services, the first consideration is contractual and service-level accountability. If AI outputs cannot be predefined, the existing service agreements may no longer reflect performance responsibilities or liability. Revising or updating the agreement ensures governance alignment, accountability, and risk management for AI-driven behavior.
Phased approaches and performance explanations are valuable but occur later in project management.
Developer accountability for customer inquiries is not a primary governance step. The most immediate consideration is revising service agreements when AI introduces new uncertainties.
References:
AAISM Exam Content Outline - AI Governance and Program Management (Policies and Service Agreements) AI Security Management Study Guide - Accountability in AI Deployments