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Question 63/77

The purpose of using process analysis is to:

A. identify and evaluate the underlying causes of a problem.

B. improve decision making by finding useful patterns.

C. understand factors to be included in a contract negotiation.

D. describe the sequential flow of work or activities.

Correct Answer: C

Process analysis is used for various purposes including:
- recommending a more efficient or effective process,
- determining the gaps between the current and future state of a process,
- understanding factors to be included in a contract negotiation,
- understanding how data and technology are used in a process, and
- analyzing the impact of a pending change to a process.

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