Automating steps that are more routine and predictable is a common change made to improve a process. This approach helps in reducing human errors, speeding up the process, and freeing up human resources to focus on more complex tasks. Automation ensures consistency and reliability in the execution of routine tasks, leading to increased efficiency and productivity within the process. For example, implementing workflow management systems or straight-through processing can significantly enhance the efficiency of business operations.
References:
*Business Analysis.pdf, Section on "Redesign the process" which discusses automating steps to improve process efficiency .