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Group insurance and group annuity representative Zaheb recently sold a group insurance contract to Alumo Inc., a company that employs about 50 plant employees. This is the first time the company offers such a plan. The employees are asking the company questions about how the prescription drug plan works. They are especially surprised to see that the plan covers very few of the brand name drugs often prescribed by their physicians. What should Zaheb do?
Correct Answer: C
Comprehensive and Detailed Explanation: Zaheb, as the agent, should educate employees via an information program to clarify coverage (e.g., generic vs. brand name drugs) (Chapter 8:Group Plan Specifics). Option A: Incorrect; Alumo lacks expertise. Option B: Incorrect; MIB doesn't explain plans. Option C: Correct; agent's role. Option D: Incorrect; insurer delegates to agent. Reference: LLQP Accident and Sickness Insurance Manual, Chapter 8:Group Plan Specifics.