Twisting involves persuading a client to replace an existing insurance policy with a new one from a different insurer, often to earn a commission, without a clear benefit to the client. Emeka's action of convincing Mosi to cancel his sufficient coverage with Starlight Insurance to purchase a new policy with Sunrise Insurance, primarily for her commission, constitutes twisting. This practice isgenerally considered unethical, as it may not be in the best interest of the client and can lead to unnecessary costs and potential coverage gaps.
Churning, on the other hand, usually involves replacing policies within the same company to generate additional commissions, which does not apply here.