CRCM Exam Dumps | Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage.

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Question 145/253

Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage.
The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

A. Remove the old vault and install a new vault to allow wheelchair access

B. Require wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer

C. Construct an alternative facility in which to store the safe deposit boxes of wheelchair customers

D. Bring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

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