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Question 18/106
SCENARIO - Please use the following to answer the next question:
Clean-Q is a company that offers house-hold and office cleaning services. The company receives requests from consumers via their website and telephor, to book cleaning services. Based on the type and size of service, Clean-Q then contracts individuals that are registered on its resource database - currently managed in-house by Clean-Q IT Support. Because of Clean-Q:s business.
model, resources are contracted as needed instead of permanently employed.
The table below indicates some of the personal information Clean-Q requires as part of its business operations:
Clean-Q has an internal employee base of about 30 people. A recent privacy compliance exercise has been conducted to align employee data management and human resource functions with applicable data protection regulation.
Therefore, the Clean-Q permanent employee base is not included as part of this scenario.
With an increase in construction work and housing developments, Clean-Q has had an influx of requests for cleaning services. The demand has overwhelmed Clean-Q:s traditional supply and demand system that has caused some overlapping bookings.
In a business statrategy session held by senior management recently, Clearning invited vendors to present potential solutions to their current operational issues. These vendors includes included Application development and Cloud solution providers, presenting their proposed solution and platforms.
The Managing Direct opted to initiate the process to integrate Clean-Q's operations with a cloud solution (LeadOps) that will provide the following solution one single online platform. A web interface that Clean-Q accesses for the purposes of resource and customer management. This would entail uploading resource and customer information.
A customer facing web interface that enables customers to register, manage and submit cleaning service requests online.
A resource facing web interface that enables resources to apply and manage their assigned jobs.
An online payment facility for customer to pay for services.
If Clean-Q were to utilize LeadOps' services, what is a contract clause that may be included in the agreement entered into with LeadOps?
Clean-Q is a company that offers house-hold and office cleaning services. The company receives requests from consumers via their website and telephor, to book cleaning services. Based on the type and size of service, Clean-Q then contracts individuals that are registered on its resource database - currently managed in-house by Clean-Q IT Support. Because of Clean-Q:s business.
model, resources are contracted as needed instead of permanently employed.
The table below indicates some of the personal information Clean-Q requires as part of its business operations:
Clean-Q has an internal employee base of about 30 people. A recent privacy compliance exercise has been conducted to align employee data management and human resource functions with applicable data protection regulation.
Therefore, the Clean-Q permanent employee base is not included as part of this scenario.
With an increase in construction work and housing developments, Clean-Q has had an influx of requests for cleaning services. The demand has overwhelmed Clean-Q:s traditional supply and demand system that has caused some overlapping bookings.
In a business statrategy session held by senior management recently, Clearning invited vendors to present potential solutions to their current operational issues. These vendors includes included Application development and Cloud solution providers, presenting their proposed solution and platforms.
The Managing Direct opted to initiate the process to integrate Clean-Q's operations with a cloud solution (LeadOps) that will provide the following solution one single online platform. A web interface that Clean-Q accesses for the purposes of resource and customer management. This would entail uploading resource and customer information.
A customer facing web interface that enables customers to register, manage and submit cleaning service requests online.
A resource facing web interface that enables resources to apply and manage their assigned jobs.
An online payment facility for customer to pay for services.
If Clean-Q were to utilize LeadOps' services, what is a contract clause that may be included in the agreement entered into with LeadOps?
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The correct answer is C - see Slide Material slide 45 and notes:
Data disclosure to a third party must be done in accordance with the commitments made to the data subject(s), as well as with applicable laws and regulations
Third-party contracts should contain clear documentation of data management expectations as well as the roles and responsibilities of vendors
It should also be made clear that the organization can perform audits on third-party vendors to ensure compliance
Penalties for breach of contract by a third-party vendor should sufficiently compensate the organization for any negative repercussions that a breach would cause