PC-CIC-Core Exam Dumps | What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue

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PureConnect: CIC Core Certification
Genesys.PC-CIC-Core.v2023-08-23.q20
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Question 2/20

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

A. Interaction's time in queue

B. Skill desire to use

C. Skill proficiency

D. Cost

Correct Answer: B

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