GCP-GC-REP Exam Dumps | Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported

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Question 4/12

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

A. Learn the reason for long or short interactions.

B. Identify opportunities for improvement.

C. Review interactions in which an agent's performance varies significantly from the average.

D. Focus on numerical results, which tend to encourage desirable results.

E. Coach the agent on positive behaviors such as better call control.

F. Train the agent to reduce handle time.

Question 4/12

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