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You are troubleshooting a FortiMail Cloud service integrated with Office 365 where outgoing emails are not reaching the recipients' mail What are two possible reasons for this problem? (Choose two.)
Correct Answer: C,D
FortiMail Cloud service is a cloud-based email security solution that integrates with Office 365 to provide protection against spam, malware, phishing, data loss, etc. To use FortiMail Cloud service with Office 365, users need to configure both FortiMail Cloud settings and Office 365 settings properly. One possible reason for outgoing emails not reaching the recipients' mailboxes is that the FortiMail access control rules to relay from Office 365 servers public IPs are missing. This means that FortiMail Cloud service does not recognize the Office 365 servers as authorized senders and rejects the outgoing emails. Users need to add the Office 365 servers public IPs to the FortiMail access control rules to allow relaying. Another possible reason for outgoing emails not reaching the recipients' mailboxes is that a Mail Flow connector from the Exchange Admin Center has not been set properly to the FortiMail Cloud FQDN. This means that Office 365 does not route the outgoing emails to the FortiMail Cloud service for scanning and delivery. Users need to create a Mail Flow connector from the Exchange Admin Center and specify the FortiMail Cloud FQDN as the smart host. Reference: https://docs.fortinet.com/document/fortimail-cloud/6.4.0/administration-guide/19662/integrating-fortimail-cloud-with-office-365
