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Question 5/17

What is the first step in building a customer journey map?

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Question List (17q)
Question 1: What is covered by the activity Record in the Respond stage?...
Question 2: Digital transformation requires a new approach to service ma...
Question 3: Which element of the VeriSM model defines the management act...
Question 4: Shift Left is an approach which sees solution development, d...
Question 5: What is the first step in building a customer journey map?...
Question 6: What is the advantage of Robotic Process Automation (RPA) in...
Question 7: Emotional intelligence defines two main competencies: person...
Question 8: What is the key activity of a leader's role?...
Question 9: What is the main reason VeriSM re-defines traditional servic...
Question 10: How can Agile be used to support service management?...
Question 11: VeriSM introduces the concept of the Management Mesh. This c...
Question 12: What activity is part of the Provide stage?...
Question 13: The Define stage of the VeriSM model produces a definition o...
Question 14: Technology is changing fast and this provides significant ch...
Question 15: There is a challenge that teams may operate in silos. What i...
Question 16: How does governance flow through an organization?...
Question 17: New technology has led to changes within organizations. Whic...