ITILFND Exam Dumps | Which process has the following objective "Establish new or changed services into supported environments

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Question 5/303

Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?

A. Service strategy

B. Service transition planning and support

C. Service level management

D. Change management

Question List (303q): Question 1: Which is NOT an example of a pattern of business activity (P...; Question 2: A Service design package (SDP) would normally be produced fo...; Question 3: Which of the following provides the PRIMARY source of guidan...; Question 4: Which of these is NOT a responsibility of Application Manage...; Question 5: Which process has the following objective "Establish new or ...; Question 6: The goal of which process is: "To improve the quality of man...; Question 7: What BEST describes the value of service operation to the bu...; Question 8: Which of the following is an example of self-help capabiliti...; Question 9: Which of the following is NOT an objective of the operations...; Question 10: Which of the following is an example of proactive problem ma...; Question 11: Which part of ITIL provides guidance in adapting good practi...; Question 12: What processes represent the scope of financial management f...; Question 13: Where should the definitive authorized versions of all media...; Question 14: Which of the following is NOT an objective of request fulfil...; Question 15: Which is the CORRECT description of an outcome?...; Question 16: Which of the following are benefits to the business of imple...; Question 17: Which one of the following is it the responsibility of suppl...; Question 18: Which one of the following is NOT the responsibility of serv...; Question 19: Which of the following is the BEST description of a centrali...; Question 20: Which one of the following are the two primary elements that...; Question 21: Which of the following defines the level of protection in In...; Question 22: What are the two MAJOR activities in problem management?...; Question 23: Which of the following are sources of best practice? 1. Acad...; Question 24: In the phrase "People, Processes, Products and Partners". Pr...; Question 25: Which of the following is NOT a source of best practice?...; Question 26: Which of the following is NOT a purpose of Service Transitio...; Question 27: Which one of the following is the BEST definition of an even...; Question 28: Access management is closely related to which other process?...; Question 29: Which one of the following is the BEST description of a rela...; Question 30: What type of improvement should be achieved by using the Dem...; Question 31: Which of the following items would commonly be on the agenda...; Question 32: Which one of the following activities is NOT part of the Dem...; Question 33: What should a release policy include?...; Question 34: What term describes assurance that a product or service will...; Question 35: Which of the following should NOT be a concern of Risk Manag...; Question 36: What are Request Models used for?...; Question 37: Which statement about service review meetings is FALSE?...; Question 38: The difference between a Service Level Agreement (SLA) and a...; Question 39: Which one of the following statements BEST describes a defin...; Question 40: Which one of the following is the purpose of service level m...; Question 41: Which of the following activities are performed by a desk? 1...; Question 42: Effective Service Transition can significantly improve a ser...; Question 43: Which of the following are managed by facilities management?...; Question 44: Which capacity management sub-process focuses on the managem...; Question 45: What is the Service Pipeline?; Question 46: Which of the following is commonly found in a contract under...; Question 47: Which of the following are objectives of Service Design? (1)...; Question 48: Which is the BEST definition of a Configuration Item (CI)?...; Question 49: "Service Management is a set of specialized organizational c...; Question 50: Which of the following statements about incident reporting a...; Question 51: Which of the following models would be MOST useful in helpin...; Question 52: Which of the following is the CORRECT definition of a Releas...; Question 53: Which of the following are valid parts of the service portfo...; Question 54: Which of these statements about Service Desk staff is CORREC...; Question 55: Which one of the following statements is CORRECT?...; Question 56: Which one of the following is the BEST description of a majo...; Question 57: Where would all the possible service improvement opportuniti...; Question 58: Which of the following processes are performed by the servic...; Question 59: Which of the following would be examined by a major problem ...; Question 60: Which of the following would be most useful in helping to im...; Question 61: Which of the following combinations covers all the roles in ...; Question 62: What is the primary focus of business capacity management?...; Question 63: Which process analyses services that are no longer viable an...; Question 64: Which one of the following generates demand for services?...; Question 65: What does the continual service improvement (CSI) approach e...; Question 66: Understanding customer usage of services and how this varies...; Question 67: What BEST describes the value of service transition to the b...; Question 68: Which of the following are benefits to the business of imple...; Question 69: Which of the following are CORRECT Service Design Aspects? 1...; Question 70: From the perspective of the service provider, who is the per...; Question 71: The remediation plan should be evaluated at what point in th...; Question 72: Which two elements of financial management for IT services a...; Question 73: Who is responsible for defining metrics for change managemen...; Question 74: Which of the following BEST describes technical management?...; Question 75: Which of the following statements MOST correctly identifies ...; Question 76: Which statement about the known error database (KEDB) is COR...; Question 77: What are the publications that provide guidance specific to ...; Question 78: Which of the following is concerned with fairness and transp...; Question 79: Removing or restricting rights to use an IT Service is the r...; Question 80: Which of the following is a responsibility of Supplier Manag...; Question 81: Which of the following statements correctly states the relat...; Question 82: Which one of the following do major incidents require?...; Question 83: In which of the following situations should a Problem Record...; Question 84: Which is the CORRECT list of the three levels of a multi-lev...; Question 85: Which of the following processes contributes MOST to quantif...; Question 86: The Supplier Management process includes: (1) Service Design...; Question 87: Which stage of the continual service improvement (CSI) appro...; Question 88: A configuration model can be used to help (1) Assess the imp...; Question 89: Which is used to assess business demand for services?...; Question 90: Which process would you MOST expect to be involved in the ma...; Question 91: What is the BEST description of an external customer?...; Question 92: A known error has been created after diagnosis of a problem ...; Question 93: As a strategic tool for assessing the value of IT services, ...; Question 94: Which of the following are within the scope of service asset...; Question 95: Which one of the following would NOT involve event managemen...; Question 96: What are the three service provider business models?...; Question 97: How is the Service Catalogue used to add value to the servic...; Question 98: Access Management is closely related to which other processe...; Question 99: Which is the CORRECT activity to carry out the "How do we ge...; Question 100: Which is an objective of the design coordination process?...; Question 101: Which of the following sentences BEST describes a Standard C...; Question 102: Which one of the following is the BEST description of a serv...; Question 103: Which tool helps with defining accountability and responsibi...; Question 104: Customer perceptions and business outcomes help lo define wh...; Question 105: Which of the following are types of service defined in ITIL?...; Question 106: Which of the following provide value to the business from se...; Question 107: Which process would maintain policies, standards and models ...; Question 108: What is a RACI model used for?; Question 109: Which of the following statements about service asset and co...; Question 110: Which statement about change management is CORRECT?...; Question 111: Which process is responsible to provide and maintain accurat...; Question 112: Which of the following questions does the guidance in servic...; Question 113: Which stage of service lifecycle has the purpose of aligning...; Question 114: Which one of the following is NOT an objective of problem ma...; Question 115: Which of the following is the BEST reason for categorizing i...; Question 116: Which role is responsible for sponsoring, designing and chan...; Question 117: Which of the following statements is CORRECT?...; Question 118: What are the categories of events described in the ITIL serv...; Question 119: Which is an example of an internal customer?...; Question 120: Which of these should a change model include? 1. The steps t...; Question 121: Which of the following is the BEST definition of a Risk?...; Question 122: What are customers of an IT service provider who purchase se...; Question 123: Which of the following is the BEST description of a service-...; Question 124: Which Functions are included in IT operations management?...; Question 125: Which of these recommendations is best practice for service ...; Question 126: Which process is responsible for controlling, recording and ...; Question 127: Which of the following statements is CORRECT for every proce...; Question 128: When should tests for a new service be designed?...; Question 129: Which statement about stakeholders is TRUE?...; Question 130: Understanding the level of risk during and after change and ...; Question 131: Which statement BEST describes the stakeholders in service m...; Question 132: Which of the following provides resources to resolve operati...; Question 133: Which is an objective of access management?...; Question 134: Remediation planning is a key part of which process?...; Question 135: Which one of the following activities does application manag...; Question 136: Who has the responsibility for review and risk analysis of a...; Question 137: Which process has the following objective, 'Produce service ...; Question 138: What is the PRIMARY process for strategic communication with...; Question 139: Which phase of the ITIL lifecycle provides the following ben...; Question 140: Which of the following are goals of Service Operation? (1) T...; Question 141: What are sources of best practice?...; Question 142: Which process analyzes services that are no longer viable an...; Question 143: Which one of the following is the BEST definition of reliabi...; Question 144: The positive effect that customers perceive a service can ha...; Question 145: Who owns the specific costs and risks associated with provid...; Question 146: Which of the following would commonly be in a contract under...; Question 147: Order the following continual service improvement (CSI) impl...; Question 148: Looking for ways to improve process efficiency and cost effe...; Question 149: Which stage of the service lifecycle is MOST concerned with ...; Question 150: What is the BEST description of an operational level agreeme...; Question 151: Which of the following statements about the Service Portfoli...; Question 152: Which of the following identifies the purpose of service tra...; Question 153: Which of the following statements about processes is INCORRE...; Question 154: Which of the following statements is CORRECT?...; Question 155: Ensuring that the confidentiality, integrity and availabilit...; Question 156: Which of the following are types of service defined in ITIL?...; Question 157: The BEST description of the purpose of Service Operation is?...; Question 158: What BEST defines roles and responsibilities in relation to ...; Question 159: Which three types of metric support Continual Service Improv...; Question 160: Which of the following is not a service desk type recognized...; Question 161: Identify the input to the Problem Management process....; Question 162: In service design, which term describes services, technologi...; Question 163: Which one of the following is NOT an aim of the change manag...; Question 164: Which is a definition of a risk cause?...; Question 165: Which process lists "Understanding patterns of business acti...; Question 166: Which is an example of improving service utility using servi...; Question 167: Which of the following should IT service continuity strategy...; Question 168: What is the act of transforming resources and capabilities i...; Question 169: Which of the following are included within Release and Deplo...; Question 170: Which of the following can include steps that will help to r...; Question 171: What BEST defines serviceability?...; Question 172: IT Service Continuity strategy should be based on: (1) Desig...; Question 173: An incident is proving difficult to resolve. A technician in...; Question 174: Which is the correct combination of Service Management terms...; Question 175: Implementation of IT1L service management requires the prepa...; Question 176: Which of the following are aspects of Service Design? (1) Ar...; Question 177: In which of the following should details of a workaround be ...; Question 178: In which of the following areas would ITIL complementary gui...; Question 179: The group that authorizes changes that must be installed fas...; Question 180: What does the term "Wisdom" represent within the Data-to-Inf...; Question 181: Which one of the following answers shows two of the activiti...; Question 182: Which types of communication would the functions within serv...; Question 183: Effective release and deployment management enables the serv...; Question 184: What is a service delivered between two business units in th...; Question 185: Which process has the purpose to ensure that, by managing th...; Question 186: Which of the following statements is INCORRECT?...; Question 187: Which process or function is responsible for the Definitive ...; Question 188: Which is the CORRECT list of metrics to support CSI activiti...; Question 189: Which stage of the service lifecycle includes the scope of s...; Question 190: Which one of the following is the BEST description of a serv...; Question 191: Which is NOT a service desk type described in the ITIL servi...; Question 192: Which of the following is NOT defined as part of every proce...; Question 193: What is an objective of event management?...; Question 194: Which one of the following activities would be performed by ...; Question 195: Defining the processes needed to operate a new service is pa...; Question 196: In terms of adding value to the business, which one of the f...; Question 197: The definitive media library is the responsibility of:...; Question 198: Which of the following activities are helped by recording re...; Question 199: Which of the following statements describes the objectives o...; Question 200: Which of the following would NOT be contained in a release p...; Question 201: Which of the following is NOT an objective of the Operations...; Question 202: Which of the following is MOST concerned with the design of ...; Question 203: Which of the following identifies the purpose of design coor...; Question 204: A single Release unit, or a structured set of Release units ...; Question 205: What are the processes within Service Operation?...; Question 206: Which of the following activities would be performed by a pr...; Question 207: Remediation planning is BEST described in which of the follo...; Question 208: Which of the following is an objective/are objectives of the...; Question 209: The multi-level SLA' is a three-layer structure. Which one o...; Question 210: There are four types of metrics that can be used to measure ...; Question 211: In Service Operation, if too much emphasis is placed on 'Sta...; Question 212: Service Assets are used to create value. Which of the follow...; Question 213: Which is the correct combination of items that makes up an I...; Question 214: Which of the following is NOT an example of Self-Help capabi...; Question 215: Where are the details of core and enhancing services provide...; Question 216: An IT department is under pressure to cut costs. As a result...; Question 217: Which process is primarily supported by the analysis of Patt...; Question 218: Which process would seek to understand levels of customer sa...; Question 219: Which of the following would be defined as part of every pro...; Question 220: What BEST describes an important principle of communication ...; Question 221: Which of the following availability management activities is...; Question 222: Which role is accountable for the operational management of ...; Question 223: Which process is responsible for eliminating recurring incid...; Question 224: Which one of the following is NOT a responsibility of the se...; Question 225: What BEST defines IT service management?...; Question 226: Which of the following BEST describes an operational level a...; Question 227: Which term describes if a service is fit for use?...; Question 228: Which role is accountable for a specific service within an o...; Question 229: Which reason describes why ITIL is so successful?...; Question 230: Where should all master copies of controlled software and do...; Question 231: Which statement about the service portfolio is TRUE?...; Question 232: Which of these would fall outside the scope of a typical ser...; Question 233: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 234: Which of the following are responsibilities of a Service Lev...; Question 235: Which of the following is NOT part of the Service Design pha...; Question 236: What is most likely to cause a loss of faith in the Service ...; Question 237: Which one of the following is the BEST description of a serv...; Question 238: How is a service delivered between departments of the same o...; Question 239: Which of the following BEST describes a Change Authority?...; Question 240: Which is an objective of the service design lifecycle stage?...; Question 241: Configuration Management Databases (CMDBs) and the Configura...; Question 242: Which statement about Business Cases is TRUE?...; Question 243: Which is NOT a purpose of a Product Description?...; Question 244: What type of record should you raise when a problem diagnosi...; Question 245: Which of the following is the BEST definition of an event?...; Question 246: Which one of the following is NOT a characteristic of a proc...; Question 247: What should be documented as part of every process?...; Question 248: Which is a reason why incident management interfaces with se...; Question 249: Which of the following is NOT a benefit of using public fram...; Question 250: Which one of the following is the BEST description of the pu...; Question 251: Which Function would provide staff to monitor events in a Ne...; Question 252: In which core ITIL publication can you find detailed descrip...; Question 253: What BEST describes the purpose of analyzing risk?...; Question 254: Gathering data, monitoring performance and assessing metrics...; Question 255: Which statement BEST represents the guidance on incident log...; Question 256: Event management, problem management, access management and ...; Question 257: Which one of the following is an objective of release and de...; Question 258: Which problem management activity ensures that a problem can...; Question 259: Which of the following would be carried out as part of a pos...; Question 260: Which statement BEST describes the value of service strategy...; Question 261: Which of the following should be available to the Service De...; Question 262: Which of the following CANNOT be provided by a tool?...; Question 263: Which ITIL process is used to restore normal service operati...; Question 264: What is the objective of Access Management?...; Question 265: A plan for managing the end of a supplier contract should be...; Question 266: What is the primary focus of the business management?...; Question 267: What is defined as the ability of a service, component or co...; Question 268: The BEST processes to automate are those that are:...; Question 269: Which of the following statement about the service owner is ...; Question 270: How many times should each stage of the Plan, Do, Check, Act...; Question 271: In which core publication can you find detailed descriptions...; Question 272: Which of the following statements MOST correctly identifies ...; Question 273: Which Problem Management activity helps to ensure that the t...; Question 274: What is the BEST definition of a definitive media library?...; Question 275: Which part of the service lifecycle is responsible for coord...; Question 276: Which process is involved in monitoring an IT service and de...; Question 277: Which model delivers a view of the services, assets and infr...; Question 278: When is it confirmed if a project's objectives have been ach...; Question 279: Which of the following does the Availability Management proc...; Question 280: Contracts relating to an outsourced Data Centre would be man...; Question 281: Which is one of the five aspects of service design?...; Question 282: Which is a recommended response type to respond to either a ...; Question 283: Access management is responsible for executing the policies ...; Question 284: Which areas of service management can benefit from automatio...; Question 285: "Planning and managing the resources required to deploy a re...; Question 286: What is the type of notification that should be sent when a ...; Question 287: Within the Continual Service Improvement (CSI) 7 step improv...; Question 288: Which processes are responsible for the regular review of un...; Question 289: Which of the following questions does Service Strategy help ...; Question 290: Which of the following should be done when closing an incide...; Question 291: When tan a known error record tie raised? (1) At any time wh...; Question 292: Which of the following is one of the primary objectives of S...; Question 293: What is the BEST description of the purpose of the service o...; Question 294: Which of the following statements about processes is INCORRE...; Question 295: What are customers of IT services who work in the same organ...; Question 296: Which one of the following is an objective of service transi...; Question 297: Which process is responsible for controlling, recording and ...; Question 298: Which of the following areas would not be supported by a Ser...; Question 299: Which of the following Availability Management activities ar...; Question 300: What is a characteristic of a process?...; Question 301: Implementation of ITIL Service Management requires preparing...; Question 302: Which stage of the change management process deals with what...; Question 303: Which stage of the service lifecycle has the purpose of look...

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