EX0-001 Exam Dumps | Which Functions are included in IT operations management?

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Question 390/409

Which Functions are included in IT operations management?

A. Technical management and change management

B. Facilities management and release management

C. Network management and application management

D. IT operations control and facilities management

Question List (409q): Question 1: Within the Continual Service Improvement (CSI) 7 step improv...; Question 2: Which of the following is NOT an example of Self-Help capabi...; Question 3: Why are public frameworks, such as 1TIL, attractive when com...; Question 4: Which one of the following functions would be responsible fo...; Question 5: Which one of the following would be the MOST useful in helpi...; Question 6: Which role is responsible for carrying out the activities of...; Question 7: Which stage of the continual service improvement (CSI) appro...; Question 8: Which of the following would be examined by a major problem ...; Question 9: Which of the following availability management activities is...; Question 10: Which of the following might be used to manage an Incident? ...; Question 11: A Service design package (SDP) would normally be produced fo...; Question 12: Which of the following are sources of best practice? 1. Acad...; Question 13: Which of the following is an example of capabilities?...; Question 14: Which of the following is NOT a benefit of using public fram...; Question 15: Which of the following statements about processes is INCORRE...; Question 16: Which of the following are the MAIN objectives of incident m...; Question 17: Which of the following models would be MOST useful in helpin...; Question 18: In many organizations the role of Incident Manager is assign...; Question 19: Which of the following statements BEST describes the aims of...; Question 20: Service Acceptance criteria are used to?...; Question 21: What would you call the groups of people who have an interes...; Question 22: Which of the following would commonly be in a contract under...; Question 23: Which of the following would NOT be contained in a release p...; Question 24: The consideration of value creation is a principle of which ...; Question 25: Which of the following are benefits to the business of imple...; Question 26: Which of the following would be most useful in helping to im...; Question 27: Which of the following identifies the purpose of design coor...; Question 28: What is most likely to cause a loss of faith in the Service ...; Question 29: Order the following continual service improvement (CSI) impl...; Question 30: What is the name of the group that should review changes tha...; Question 31: What is the BEST description of an operational level agreeme...; Question 32: Implementation of ITIL Service Management requires preparing...; Question 33: Which of the following CANNOT be stored and managed by a too...; Question 34: Which of the following are objectives of service level manag...; Question 35: In which document would you expect to see an overview of act...; Question 36: "Planning and managing the resources required to deploy a re...; Question 37: Which is the correct combination of Service Management terms...; Question 38: Which process is responsible for managing relationships with...; Question 39: Event management, problem management, access management and ...; Question 40: "Service Management is a set of specialized organizational c...; Question 41: Which process is responsible for the availability, confident...; Question 42: Configuration Management Databases (CMDBs) and the Configura...; Question 43: Which of the following are Service Desk organizational struc...; Question 44: Which of the following is NOT a recognized example of a serv...; Question 45: What is the definition of an Alert?...; Question 46: Which process would be used to compare the value that newer ...; Question 47: Who has the responsibility for review and risk analysis of a...; Question 48: To add value to the business, what are the four reasons to m...; Question 49: Which of the following would commonly be found in a contract...; Question 50: Which of the following is the CORRECT definition of a Releas...; Question 51: Which process is responsible for dealing with complaints, co...; Question 52: What is the Service Pipeline?; Question 53: Which processes are responsible for the regular review of un...; Question 54: Which of the following does the Availability Management proc...; Question 55: Identity and Rights are two major concepts involved in which...; Question 56: Which of the following should IT service continuity strategy...; Question 57: IT Service Continuity strategy should be based on: 1) Design...; Question 58: Which of the following is the BEST description of a Business...; Question 59: Which of the following is NOT a valid objective of problem m...; Question 60: Which of the following statements is INCORRECT?...; Question 61: At which stage of the service lifecycle should the processes...; Question 62: The BEST processes to automate are those that are:...; Question 63: Which one of the following is the BEST description of a serv...; Question 64: Which one of the following does service metrics measure?...; Question 65: Which of the following is the correct definition of an outco...; Question 66: Which of the following activities are performed by a service...; Question 67: A process owner has been identified with an "I" in a RACI ma...; Question 68: The effective management of risk requires specific types of ...; Question 69: Which of the following is the BEST definition of the term se...; Question 70: Which is the first step in the 7 Step Improvement Process?...; Question 71: What is the entry point or the first level of the V model?...; Question 72: Which of the following activities is NOT a part of the Demin...; Question 73: Which of the following is an objective of business relations...; Question 74: Which of the following is an enabler of best practice?...; Question 75: Which one of the following provides the CORRECT list of proc...; Question 76: Which of the following are objectives of Service Design? 1) ...; Question 77: Which is the first step in the 7 Step Improvement Process?...; Question 78: What are the categories of event described in the UIL servic...; Question 79: Which model delivers a view of the services, assets and infr...; Question 80: What are the three types of metrics that an organization sho...; Question 81: Who owns the specific costs and risks associated with provid...; Question 82: Remediation planning is BEST described in which of the follo...; Question 83: Which of these recommendations is good practice for Service ...; Question 84: What are Request Models used for?...; Question 85: Which Problem Management activity helps to ensure that the t...; Question 86: Which of the following is MOST concerned with the design of ...; Question 87: Which process is responsible for frequently occurring change...; Question 88: The positive effect that customers perceive a service can ha...; Question 89: Which one of the following activities would be performed by ...; Question 90: Which process is responsible for ensuring that appropriate t...; Question 91: Which one of the following includes four stages called Plan,...; Question 92: Gathering data, monitoring performance and assessing metrics...; Question 93: Where would you expect incident resolution targets to be doc...; Question 94: In the phrase "People, Processes, Products and Partners". Pr...; Question 95: Which is the CORRECT list for the three levels of a multi le...; Question 96: Which of the following would be used to communicate a high l...; Question 97: Who is responsible for ensuring that the request fulfillment...; Question 98: Which of the following provides the PRIMARY source of guidan...; Question 99: In which of the following areas would ITIL complementary gui...; Question 100: Which one of the following would NOT be defined as part of e...; Question 101: Which process has the purpose to ensure that, by managing th...; Question 102: What is the act of transforming resources and capabilities i...; Question 103: Which of the following statements is CORRECT?...; Question 104: What are underpinning contracts used to document?...; Question 105: Which of the following activities is be performed by access ...; Question 106: Which function or process would provide staff to monitor eve...; Question 107: Which one of the following is the CORRECT set of steps for t...; Question 108: There are four types of metrics that can be used to measure ...; Question 109: Which one of the following contains information that is pass...; Question 110: Which of the following statements is INCORRECT?...; Question 111: The MAIN purpose of the Service Portfolio is to describe ser...; Question 112: A plan for managing the end of a supplier contract should be...; Question 113: Which of the following provides resources to resolve operati...; Question 114: Which stage of the Service Lifecycle is MOST concerned with ...; Question 115: Which stage of the change management process deals with what...; Question 116: Hierarchic escalation is BEST described as?...; Question 117: How many people should be accountable for a process as defin...; Question 118: Which of the following should be available to the Service De...; Question 119: Which of the following statements is CORRECT? 1. The only ph...; Question 120: Which of the following questions does the guidance in servic...; Question 121: Which one of the following is NOT a valid purpose or objecti...; Question 122: Which of the following items would commonly be on the agenda...; Question 123: What is the result of carrying out an activity, following a ...; Question 124: Which one of the following is NOT a responsibility of the se...; Question 125: Which of the following activities are responsibilities of a ...; Question 126: What should a service always deliver to customers?...; Question 127: To add value to the business, what are the four reasons to m...; Question 128: Which of the following is the BEST reason for categorizing i...; Question 129: As a strategic tool for assessing the value of IT services, ...; Question 130: Which of the following are reasons why ITIL is successful? 1...; Question 131: Within service design, what is the key output handed over to...; Question 132: Which of the following statements about communication within...; Question 133: Which statement about the service portfolio is TRUE?...; Question 134: Which process has the following objective "Establish new or ...; Question 135: Which of the following areas would not be supported by a Ser...; Question 136: The definitive media library is the responsibility of:...; Question 137: Which one of the following is the BEST description of a serv...; Question 138: Which of the following statements is CORRECT for every proce...; Question 139: Which of the following CANNOT be stored and managed by a too...; Question 140: Effective release and deployment management enables the serv...; Question 141: Who is responsible for defining metrics for change managemen...; Question 142: Which of the following is NOT one of the five individual asp...; Question 143: Which of these statements about resources and capabilities i...; Question 144: The experiences, ideas, insights and values of individuals a...; Question 145: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 146: What type of services are NOT directly used by the business ...; Question 147: Access management is closely related to which other process?...; Question 148: Which of the following is the BEST definition of an Incident...; Question 149: Which of the following statements describes the objectives o...; Question 150: Undertaking a gap analysis is a key activity within which pa...; Question 151: Which statement about Service Level Agreements (SLAs) is COR...; Question 152: Which of the following BEST describes the purpose of access ...; Question 153: Which of the following options is a hierarchy that is used i...; Question 154: Which of the following are responsibilities of a Service Lev...; Question 155: Which one of the following is the BEST definition of reliabi...; Question 156: Which of the following is an objective/are objectives of the...; Question 157: Which of the following is service transition planning and su...; Question 158: Which of the following is NOT defined as part of every proce...; Question 159: Which of the following types of service should be included i...; Question 160: Which one of the following activities does application manag...; Question 161: Which of the following Availability Management activities ar...; Question 162: Which one of the following statements is CORRECT?...; Question 163: Which one of the following do technology metrics measure?...; Question 164: Which of the following are managed by facilities management?...; Question 165: What are the processes within Service Operation?...; Question 166: Which of the following sentences BEST describes a Standard C...; Question 167: Which is the BEST definition of a Configuration Item (CI)?...; Question 168: A single Release unit, or a structured set of Release units ...; Question 169: Which of the following can include steps that will help to r...; Question 170: The design of IT services requires the effective and efficie...; Question 171: Which Function would provide staff to monitor events in a Ne...; Question 172: Which part of the service lifecycle is responsible for coord...; Question 173: Which of the following defines the level of protection in In...; Question 174: Which of the following are types of service defined in ITIL?...; Question 175: Where should the definitive authorized versions of all media...; Question 176: Which of the following are benefits to the business of imple...; Question 177: What are customers of an IT service provider who purchase se...; Question 178: From the perspective of the service provider, who is the per...; Question 179: Which of the following is NOT an objective of problem manage...; Question 180: Which of these recommendations is best practice for service ...; Question 181: The addition, modification or removal of an authorized, plan...; Question 182: Which role is accountable for a specific service within an o...; Question 183: The design of IT services requires the effective and efficie...; Question 184: Implementation of ITIL service management requires the prepa...; Question 185: In which of the following should details of a workaround be ...; Question 186: The multi-level SLA' is a three-layer structure. Which one o...; Question 187: Which of the following CANNOT be provided by a tool?...; Question 188: Which of the following is NOT an objective of Continual Serv...; Question 189: Effective Service Transition can significantly improve a ser...; Question 190: Which of the following statements MOST correctly identifies ...; Question 191: What guidance does ITIL give on the frequency of production ...; Question 192: Which of the following statements is CORRECT?...; Question 193: Which one of the following is the BEST definition of an even...; Question 194: Which phase of the ITIL lifecycle provides the following ben...; Question 195: Which of the following statements about incident reporting a...; Question 196: Which of these statements about Service Desk staff is CORREC...; Question 197: When tan a known error record tie raised? 1. At any time whe...; Question 198: Which one of the following is the BEST description of a majo...; Question 199: Which of the following activities would be performed by a pr...; Question 200: The BEST description of the purpose of Service Operation is?...; Question 201: Which of the following processes are performed by the servic...; Question 202: What are the three service provider business models?...; Question 203: Which of the following is a responsibility of Supplier Manag...; Question 204: Which of the following BEST describes a problem?...; Question 205: Which process will perform risk analysis and review of all s...; Question 206: Which of the following is not a service desk type recognized...; Question 207: What would be the next step in the continual service improve...; Question 208: What is IT Governance concerned with?...; Question 209: Which process will regularly anal0yse incident data to ident...; Question 210: Which of the following is an objective of service transition...; Question 211: Which core publication will you find detailed descriptions o...; Question 212: Which of the following are valid parts of the service portfo...; Question 213: Which two processes will contribute MOST to enabling effecti...; Question 214: Which of the following statements is CORRECT?...; Question 215: Consider the following list: 1. Change authority 2. Change m...; Question 216: Which one of the following activities is NOT part of the Dem...; Question 217: Which process is responsible for recording the current detai...; Question 218: Which of the following is an example of self-help capabiliti...; Question 219: What is the objective of Access Management?...; Question 220: Which process is responsible for sourcing and delivering com...; Question 221: Which of the following is the BEST definition of an Incident...; Question 222: A Service Level Agreement is?; Question 223: Which of the following is the BEST description of a centrali...; Question 224: Which types of communication would the functions within serv...; Question 225: Which one of the following activities are carried out during...; Question 226: Which process would you MOST expect to be involved in the ma...; Question 227: Which one of the following is NOT a responsibility of the se...; Question 228: Availability management is directly responsible for the avai...; Question 229: Which of the following processes contributes MOST to quantif...; Question 230: Which of the following models would be MOST useful in helpin...; Question 231: Staff in an IT department are experts in managing specific t...; Question 232: The remediation plan should be evaluated at what point in th...; Question 233: Who is responsible for ensuring that the Request Fulfillment...; Question 234: What is defined as the ability of a service, component or co...; Question 235: Which of these is NOT a responsibility of Application Manage...; Question 236: Which of the following is NOT the responsibility of Service ...; Question 237: Which of the following would be defined as part of every pro...; Question 238: What do customer perceptions and business outcomes help to d...; Question 239: Which process is responsible for controlling, recording and ...; Question 240: Which of the following combinations covers all the roles in ...; Question 241: Which of the following are the two primary elements that cre...; Question 242: Which process would seek to understand levels of customer sa...; Question 243: What does a service always deliver to customers?...; Question 244: In which core ITIL publication can you find detailed descrip...; Question 245: Which of the following is NOT a source of best practice?...; Question 246: Availability Management is responsible for availability of t...; Question 247: Major Incidents require:; Question 248: Which one of the following is an objective of service transi...; Question 249: Looking for ways to improve process efficiency and cost effe...; Question 250: Which role is accountable for the operational management of ...; Question 251: Which of the following identifies the purpose of service tra...; Question 252: What would you call the groups of people who have an interes...; Question 253: Which of the following statements MOST correctly identifies ...; Question 254: Before embarking on the 7-step Continual Service Improvement...; Question 255: Service transition contains detailed descriptions of which p...; Question 256: Which of the following should be done when closing an incide...; Question 257: Which process lists "Understanding patterns of business acti...; Question 258: Which of the following do Technology metrics measure?...; Question 259: Which of the following is NOT a purpose of Service Transitio...; Question 260: What body exists to support the authorization of changes and...; Question 261: Which process is responsible for providing the rights to use...; Question 262: Which one of the following statements BEST describes a defin...; Question 263: What is a service delivered between two business units in th...; Question 264: How is the Service Catalogue used to add value to the servic...; Question 265: Which of the following statements about service asset and co...; Question 266: Which one of the following is the BEST description of a rela...; Question 267: Which of the following statements about the Service Portfoli...; Question 268: One of the five major aspects of Service Design is the desig...; Question 269: Which one of the following is an objective of release and de...; Question 270: Which one of the following is NOT an aim of the change manag...; Question 271: The difference between service metrics and technology metric...; Question 272: Which one of the following is concerned with policy and dire...; Question 273: Ensuring that the confidentiality, integrity and availabilit...; Question 274: Which of the following statements about standard changes are...; Question 275: What are the categories of events described in the ITIL serv...; Question 276: Which of the following is one of the primary objectives of S...; Question 277: Which of the following should be documented in an incident m...; Question 278: Which one of the following is the BEST description of the pu...; Question 279: Check, Act and Plan are three of the stages of the Deming Cy...; Question 280: What is the definition of an Alert?...; Question 281: Match the following activities with the Deming Cycle stages ...; Question 282: Contracts relating to an outsourced Data Centre would be man...; Question 283: Which process is responsible for frequently occurring change...; Question 284: With which process is problem management likely to share cat...; Question 285: The difference between a Service Level Agreement (SLA) and a...; Question 286: What are the categories of event described in the ITIL servi...; Question 287: Which of the following questions does Service Strategy help ...; Question 288: Which of the following should NOT be a concern of Risk Manag...; Question 289: Removing or restricting rights to use an IT Service is the r...; Question 290: What are the publications that provide guidance specific to ...; Question 291: The BEST description of the guidance provided by Service Des...; Question 292: Which of the following statements about processes is INCORRE...; Question 293: Which of the following is the best definition of IT service ...; Question 294: A process owner is responsible for which of the following? 1...; Question 295: Which areas of service management can benefit from automatio...; Question 296: Defining the processes needed to operate a new service is pa...; Question 297: Which of the following is the BEST definition of an event?...; Question 298: Which one of the following is the BEST definition of the ter...; Question 299: Which process has the following objective, 'Produce service ...; Question 300: A consultant has made two recommendations to you in a report...; Question 301: Which is the correct definition of a customer facing service...; Question 302: Which of the following is the best definition of service man...; Question 303: Which of the following are types of service defined in ITIL?...; Question 304: What is the definition of an Alert?...; Question 305: Which stage of the service lifecycle is MOST concerned with ...; Question 306: Which of these should a change model include? 1. The steps t...; Question 307: Which one of the following is NOT a characteristic of a proc...; Question 308: Which of the following areas would technology help to suppor...; Question 309: Which process is responsible for eliminating recurring incid...; Question 310: Which of the following BEST describes technical management?...; Question 311: What type of record should you raise when a problem diagnosi...; Question 312: Which problem management activity ensures that a problem can...; Question 313: Access Management is closely related to which other processe...; Question 314: Identify the input to the Problem Management process....; Question 315: What type of baseline captures the structure, contents and d...; Question 316: Which one of the following is an objective of service catalo...; Question 317: A known error has been created after diagnosis of a problem ...; Question 318: Where should the following information be stored? 1. The exp...; Question 319: Which one of the following is the purpose of service level m...; Question 320: Understanding what to measure and why it is being measured a...; Question 321: Which process would you MOST expect to be involved in the ma...; Question 322: What is the BEST description of the purpose of the service o...; Question 323: Understanding the level of risk during and after change and ...; Question 324: Which process or function is responsible for monitoring acti...; Question 325: Which of the following is NOT an objective of service transi...; Question 326: Customer perceptions and business outcomes help to define wh...; Question 327: Which process is responsible for discussing reports with cus...; Question 328: The Supplier Management process includes: 1: Service Design ...; Question 329: In terms of adding value to the business, which one of the f...; Question 330: How does Problem Management work with Change Management?...; Question 331: Which reason describes why ITIL is so successful?...; Question 332: Which of the following should be considered when designing m...; Question 333: What type of improvement should be achieved by using the Dem...; Question 334: Which of the following provide value to the business from se...; Question 335: Which of the following would NOT be a task carried out by th...; Question 336: Which one of the following generates demand for services?...; Question 337: Which part of ITIL provides guidance in adapting good practi...; Question 338: Which process is primarily supported by the analysis of Patt...; Question 339: What is the entry point or the first level of the V model?...; Question 340: Which of the following statement about the service owner is ...; Question 341: Which one of the following do major incidents require?...; Question 342: When can a known error record be raised? 1. At any time it w...; Question 343: Which of the following provide value to the business from se...; Question 344: Which of these statements about Service Desk staff is CORREC...; Question 345: A configuration model can be used to help 1) Assess the impa...; Question 346: Understanding customer usage of services and how this varies...; Question 347: Which one of the following is NOT an objective of problem ma...; Question 348: Which of the following is the BEST definition of a Risk?...; Question 349: Which of the following could BEST be described as "A decisio...; Question 350: The BEST description of an incident is:...; Question 351: Which process is responsible for controlling, recording and ...; Question 352: Which of the following BEST describes partners' in the phras...; Question 353: Which one of the following is it the responsibility of suppl...; Question 354: Which statement about the emergency change advisory board (E...; Question 355: Which process is involved in monitoring an IT service and de...; Question 356: Which of these would fall outside the scope of a typical ser...; Question 357: Which process is responsible for low risk, frequently occurr...; Question 358: Service design emphasizes the importance of the "Four Ps". T...; Question 359: Which one of the following is the BEST description of a serv...; Question 360: Which of the following activities are helped by recording re...; Question 361: What are the two major processes in Problem Management?...; Question 362: Which of the following identify the purpose of business rela...; Question 363: Which one of the following provides the CORRECT list of proc...; Question 364: Which process includes business, service and component sub-p...; Question 365: Which Function would provide staff to monitor events in an O...; Question 366: Which one of the following is NOT the responsibility of serv...; Question 367: Why is it important for service providers to understand patt...; Question 368: Which of the following are goals of Service Operation? 1. To...; Question 369: Which of the following activities is NOT a part of the Derni...; Question 370: The consideration of business outcomes and value creation ar...; Question 371: Which of the following statements about processes is INCORRE...; Question 372: How many times should each stage of the Plan, Do, Check, Act...; Question 373: Which of the following is the goal or purpose of service lev...; Question 374: Which of the following service desk organizational structure...; Question 375: Which of the following is NOT part of the Service Design pha...; Question 376: In which of the following situations should a Problem Record...; Question 377: Which of the following are classed as stakeholders in servic...; Question 378: What is the PRIMARY process for strategic communication with...; Question 379: From the perspective of the service provider, what is the pe...; Question 380: Where would all the possible service improvement opportuniti...; Question 381: Which of the following are basic concepts used in access man...; Question 382: Which of the following statements correctly states the relat...; Question 383: What is the primary focus of business capacity management?...; Question 384: Which one of the following would NOT involve event managemen...; Question 385: Which of the following is commonly found in a contract under...; Question 386: Which of the following is concerned with fairness and transp...; Question 387: Service Assets are used to create value. Which of the follow...; Question 388: Which of the following is NOT an aim of the Change Managemen...; Question 389: Which one of the following are the two primary elements that...; Question 390: Which Functions are included in IT operations management?...; Question 391: Which statement should NOT be part of the value proposition ...; Question 392: Which of the following is the BEST description of a service-...; Question 393: Which one of the following is NOT part of the service design...; Question 394: Which process will regularly analyze incident data to identi...; Question 395: What is the primary focus of the business management?...; Question 396: Which of the following are within the scope of service asset...; Question 397: Which one of the following can help determine the level of i...; Question 398: Which of the following is NOT a responsibility of service tr...; Question 399: In which core publication can you find detailed descriptions...; Question 400: Which process or function is responsible for the Definitive ...; Question 401: Which process would maintain policies, standards and models ...; Question 402: Which one of the following statements about incident reporti...; Question 403: Which of the following is NOT an objective of request fulfil...; Question 404: Which of the following activities are performed by a desk? 1...; Question 405: Which two elements of financial management for IT services a...; Question 406: Who is responsible for ensuring that the Request Fulfillment...; Question 407: Which of the following are included within Release and Deplo...; Question 408: An IT department is under pressure to cut costs. As a result...; Question 409: Customer perceptions and business outcomes help lo define wh...

Question 390/409

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