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What is the process of logging, recording, and resolving events that take place in an organization?
Correct Answer: A
Explanation/Reference: The activities within the incident management process include: Incident detection and recording Classification and initial support Investigation and analysis Resolution and record Incident closure Incident ownership, monitoring, tracking and communication Establish incident framework management Evaluation of incident framework management References: https://en.wikipedia.org/wiki/Incident_management_(ITSM)#Incident_management_procedure