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An organization has established a formal change management process after experiencing several critical system failures over the past year. Which of the following are key factors that the change management process will include in order to reduce the impact of system failures? (Choose two.)
Correct Answer: A,D
A) This is already done in my organization, it is part of any CRQ we submit. Back up has to be available incase the change fails, glitches, or have unexpected impacts. D) Dependencies also has to be identified prior to performing the change. This needs to be completed so that system owners that might be impacted are informed, and they inform their users. We also do that.