A company has yearly engagements with a service provider. The general terms and conditions are the same for all engagements. The company wants to simplify the process and revisit the general terms every three years. Which of the following documents would provide the best way to set the general terms?
Correct Answer: A
AMaster Service Agreement (MSA)establishesthe general terms and conditionsfor ongoing business engagements. This allows companies toreuse the same termsacross multiple contracts, revisiting them periodically for updates.
* NDA (B)protects confidential information but does not define service terms.
* MOU (C)is a non-binding agreement, often used for partnerships, not formal service contracts.
* SLA (D)focuses onservice performance expectations, not overall contract terms.