The CompTIA Troubleshooting Methodology states that after testing the theory, the next step is to establish a plan of action to resolve the issue.
Troubleshooting Steps:
Identify the problem.
Establish a theory of probable cause.
Test the theory to determine the cause.
Establish a plan of action and implement the solution. # (Correct step) Verify full system functionality.
Document findings, actions, and outcomes.
Breakdown of Options:
A: Verify full system functionality - Happens after implementing the solution.
B: Document the findings and outcomes - Final step, happens after resolving the issue.
C: Establish a plan of action - # Correct answer. Comes immediately after confirming the cause.
D: Identify the problem - First step, already completed.
Reference:
CompTIA Network+ (N10-009) Official Study Guide - Domain 5.1: Explain network troubleshooting methodology.