An IT technician is working on a support ticket regarding an unreachable web-site. The technician has utilized the ping command to the website, but the site is still unreachable. Which of the following tools should the technician use NEXT?
Correct Answer: B
Explanation
tracert is a command-line tool that can trace the route of a packet from the source to the destination. It can show the number of hops, the IP address and hostname of each router, and the round-trip time for each hop.
tracert can help the technician troubleshoot the unreachable website by identifying where the packet is dropped or delayed along the path. ipconfig is a command-line tool that can display and configure the IP settings of a network interface. arp is a command-line tool that can display and manipulate the Address Resolution Protocol (ARP) cache, which maps IP addresses to MAC addresses. netstat is a command-line tool that can display network connections, routing tables, and statistics.
References: CompTIA Network+ Certification Exam Objectives Version 7.0 (N10-007), Objective 2.4: Given a scenario, use appropriate software tools to troubleshoot connectivity issues.