N10-008 Exam Dumps | A technician is investigating an issue with connectivity at customer's location. The technician confirms

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Question 127/252

A technician is investigating an issue with connectivity at customer's location. The technician confirms that users can access resources locally but not over the internet The technician theorizes that the local router has failed and investigates further. The technician's testing results show that the route is functional: however, users still are unable to reach resources on the internal. Which of the following describes what the technician should do NEXT?

A. Document the lessons learned

B. Escalate the issue

C. identify the symptoms.

D. Question users for additional information

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Question 127/252

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