N10-008 Exam Dumps | A help desk technician discovers the following note while reviewing tickets in a customer's account:

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Question 32/334

A help desk technician discovers the following note while reviewing tickets in a customer's account:
Which of the following describes what the technician was documenting with this note?

A. The technician was approaching multiple problems individually.

B. The technician was establishing a plan of action and identifying potential effects.

C. The technician was testing a theory to determine the cause.

D. The technician was identifying the problem by gathering information.

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