FC0-U61 Exam Dumps | A technician is troubleshooting an important application that is crashing every hour. The technician

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CompTIA.FC0-U61.v2025-01-31.q155
Question 94

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Question 94/155

A technician is troubleshooting an important application that is crashing every hour. The technician suspects that the installation is corrupt and needs to be reinstalled. Which of the following steps should be performed next?

A. Verify full system functionality.

B. Research the knowledge base.

C. Identify the problem.

D. Test the theory.

Correct Answer: B

Before proceeding with reinstallation, the technician should first research the knowledge base to gather information about similar issues and recommended solutions. This step ensures that the decision to reinstall is supported by documented cases or official recommendations and might provide alternative solutions that are less disruptive or more effective.
Reference:
The CompTIA IT Fundamentals materials emphasize the importance of researching existing resources such as knowledge bases or vendor documentation to understand issues fully and explore all potential solutions before taking action.

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