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A cloud administrator is working in a secure government environment. The administrator needs to implement corrective action due to recently identified security issue on the OS of a VM that is running a facility-management application in a cloud environment. The administrator needs to consult the application vendor, so it might take some time to resolve the issue. Which of the following is the FIRST action the administrator should take while working on the resolution?
Correct Answer: D
Explanation Raising a problem ticket is the first action that the administrator should take while working on the resolution of a security issue on the OS of a VM that is running a facility-management application in a cloud environment. A problem ticket is a record of an incident or issue that affects or may affect the normal operation or performance of a system or service. A problem ticket contains information such as description, priority, status, root cause, solution, etc., that can help to track and manage the problem resolution process. Raising a problem ticket can help to communicate and document the security issue, assign responsibility and accountability, monitor progress and performance, and prevent recurrence.