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A help desk technician just informed the security department that a user downloaded a suspicious file from internet explorer last night. The user confirmed accessing all the files and folders before going home from work. the next morning, the user was no longer able to boot the system and was presented a screen with a phone number. The technician then tries to boot the computer using wake-on-LAN, but the system would not come up. which of the following explains why the computer would not boot?